The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. 
 
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. 
 

RESPONSIBILITIES 

  • Delivers outstanding customer service to walk-in customers and telephone inquiries 

  • Continuously practices good listening skills with customers, UPS Store team members, and leadership 

  • Takes ownership of the customer's shipping needs and offers viable solutions 

  • Takes action to learn all product and service offerings, alternative solutions, and industry trends 

  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others 

  • Maintains a clean and safe working environment 

  • Able to multitask and pay attention to detail 

  • Able to become a practicing Notary Public. Must not have any misdemeanors (last 5 years) or felonies (last 10 years) 

  • Able to become certified to perform Live Scan Fingerprinting. Requires background check. 

 
QUALIFICATIONS 

  • High school diploma or GED required 

  • Retail/customer service experience 

  • Good communication and people skills 

  • Strong computer skills, including Microsoft Office and Adobe Suites 

  • Outstanding phone skills 

  • Strong verbal and written communication skills, including spelling and math 

  • Prompt, reliable, and responsible 

  • Willing and able to work 20 to 32 hours per week for a 6-day work week 

  • Able to lift 50+ pounds 

  • Willing and able to work approximately 32 hours per week for a 6-day work week 

 
BENEFITS 

  • Employee Discounts 

  • Sick Time