Bachelor’s
degree in Business Administration, Economics, Marketing or related
field OR the equivalent combination of formal education, training and/or
experience.
Experience demonstrating skill providing customer service to include:
Investigating, resolving and following up on customer complaints and inquiries;
Using a customer information system to review rates, service usage and basic credit and billing procedures; and,
Conducting
analyses related to customer inquiries and complaints (for example,
analyzing billing histories and adjustments, computing daily averages,
percentage increases/decreases in usage, and calculating fractions and
decimals).
Knowledge of Utility Distribution Grid Interconnections, net energy metering, solar, renewable energy
Experience demonstrating skill building and maintaining professional relationships.
Experience
demonstrating skill using PC-based word processing, spreadsheet,
database, presentation, and e-mail software and the Internet to perform
work functions.
Ability and willingness to work non-standard
shifts, during emergency situations, overtime and be subject to 24 hour
call-in as required.
Ability and willingness to adhere to safety regulations and policies as required.
Must
successfully pass a Criminal History Background Check which consists of
a 7-year criminal records check for felony convictions, if applicable.
Must possess a valid driver’s license.