$11.25 an hour 


Customer Service responsibilities will include but are not limited to  
Ability to accept personal responsibility for resolving concerns  
Excellent work ethic and demonstrate the ability to act with purpose and urgency  
Safety of our customers, crew members and co-workers  
Apply security measures as appropriate and protect SIDA  
Preparing and issuing tickets, computing fares, issuing refunds  
Checking passports and travel documents  
Correctly route passengers and baggage during check-in  
Working at arrival or departure gates  
Ensuring the on-time departures of aircraft  
Assist special need passengers including wheelchair services  
Answering general travel inquiries, and successfully resolving customer issues  
Prepare flight paperwork  
Load and unload baggage, mail and cargo  
Direct aircraft to and from gates  
Perform aircraft services such as lavatory, water, and de-icing (winter operations)  
Expeditious baggage delivery to baggage claim  
Sort baggage in bag makeup area  
Operate Jetbridge and Ground Service Equipment (GSE)  
Perform accurate aircraft search  
Close counter and ramp areas following flight closing and complete flight stats  
Cleaning and upkeep of all work areas  
Successfully complete any recurrent or required additional training  
Perform other duties assigned  
This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list  
Eligibility to work in the United States without sponsorship  
Minimum age 18, High school diploma or G.E.D. Additional education is a plus  
Ability to read, write, speak, and understand the English language. Second language is a plus  
Excellent communication skills that include speaking to large groups and individual customers  
Familiarity with computers  
Currently have openings on night shift, 11pm - 6am, daily.  
Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather  
Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces  
Successful completion of post-offer pre-employment DOT drug screening  
Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years  
Ability to provide 10 years of employment, education, unemployment history  
Must possess a valid driver's license  
Other Requirements  
Sight: Must be able to see well enough to read reports  
Hearing: Must be able to hear well enough to communicate with customers, vendors and team members.  
Standing, walking, climbing. stooping, kneeling and lifting are required  
Must be willing to work in outdoor environment (heat and humidity, rain etc.)  
Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with assistance.  
Must be able to type and use technical sources 

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