Customer Service responsibilities will include but are not limited to 
Ability to accept personal responsibility for resolving concerns 
Excellent work ethic and demonstrate the ability to act with purpose and urgency 
Safety of our customers, crew members and co-workers 
Apply security measures as appropriate and protect SIDA 
Preparing and issuing tickets, computing fares, issuing refunds 
Checking passports and travel documents 
Correctly route passengers and baggage during check-in 
Working at arrival or departure gates 
Ensuring the on-time departures of aircraft 
Assist special need passengers including wheelchair services 
Answering general travel inquiries, and successfully resolving customer issues 
Prepare flight paperwork 
Load and unload baggage, mail and cargo 
Direct aircraft to and from gates 
Perform aircraft services such as lavatory, water, and de-icing (winter operations) 
Expeditious baggage delivery to baggage claim 
Sort baggage in bag makeup area 
Operate Jetbridge and Ground Service Equipment (GSE) 
Perform accurate aircraft search 
Close counter and ramp areas following flight closing and complete flight stats 
Cleaning and upkeep of all work areas 
Successfully complete any recurrent or required additional training 
Perform other duties assigned 
This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list 

CUSTOMER SERVICE QUALIFICATIONS: 
Eligibility to work in the United States without sponsorship 
Minimum age 18, High school diploma or G.E.D. Additional education is a plus 
Ability to read, write, speak, and understand the English language. Second language is a plus 
Excellent communication skills that include speaking to large groups and individual customers 
Familiarity with computers 
Ability to work any available schedule to include nights, weekends, holidays, and overtime 
Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather 
Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces 
Successful completion of post-offer pre-employment DOT drug screening 
Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years 
Ability to provide 10 years of employment, education, unemployment history per FAR 108.33 
Must possess a valid driver's license 

 
Other Requirements 
Sight: Must be able to see well enough to read reports 
Hearing: Must be able to hear well enough to communicate with customers, vendors and team members. 
Standing, walking, climbing. stooping, kneeling and lifting are required 
Must be willing to work in outdoor environment (heat and humidity, rain etc.) 
Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with assistance. 
Must be able to type and use technical sources 

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