Customer Service responsibilities will include but are not limited to
Ability to accept personal responsibility for resolving concerns
Excellent work ethic and demonstrate the ability to act with purpose and urgency
Safety of our customers, crew members and co-workers
Apply security measures as appropriate and protect SIDA
Preparing and issuing tickets, computing fares, issuing refunds
Checking passports and travel documents
Correctly route passengers and baggage during check-in
Working at arrival or departure gates
Ensuring the on-time departures of aircraft
Assist special need passengers including wheelchair services
Answering general travel inquiries, and successfully resolving customer issues
Prepare flight paperwork
Load and unload baggage, mail and cargo
Direct aircraft to and from gates
Perform aircraft services such as lavatory, water, and de-icing (winter operations)
Expeditious baggage delivery to baggage claim
Sort baggage in bag makeup area
Operate Jetbridge and Ground Service Equipment (GSE)
Perform accurate aircraft search
Close counter and ramp areas following flight closing and complete flight stats
Cleaning and upkeep of all work areas
Successfully complete any recurrent or required additional training
Perform other duties assigned
This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list


Eligibility to work in the United States without sponsorship
Minimum age 18, High school diploma or G.E.D. Additional education is a plus
Ability to read, write, speak, and understand the English language. Second language is a plus
Excellent communication skills that include speaking to large groups and individual customers
Familiarity with computers
Ability to work any available schedule to include nights, weekends, holidays, and overtime
Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
Successful completion of post-offer pre-employment DOT drug screening
Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
Must possess a valid driver's license with 3 yr good driving record and provide a copy
Other Requirements

Sight: Must be able to see well enough to read reports
Hearing: Must be able to hear well enough to communicate with customers, vendors and team members.
Standing, walking, climbing. stooping, kneeling and lifting are required
Must be willing to work in outdoor environment (heat and humidity, rain etc.)
Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with assistance.
Must be able to type and use technical sources