The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. 
 
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be self motivated and a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. 
 
We have three locations for possible employment. Laguna Beach, Rancho Santa Margarita and coming soon in Irvine. 

 
RESPONSIBILITIES 

  • Delivers outstanding customer service to walk-in customers and telephone inquiries 

  • Continuously practices good listening skills with customers, UPS Store team members, and leadership 

  • Takes ownership of the customer's shipping needs and offers viable solutions 

  • Takes action to learn all product and service offerings, alternative solutions, and industry trends 

  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others 

  • Maintains a clean and safe working environment 

  • Able to multitask and pay attention to detail 

  • Able to become a practicing Notary Public. Must not have any misdemeanors (last 5 years) or felonies (last 10 years) 

  • Able to become certified to perform Live Scan Fingerprinting. Requires background check. 

 
QUALIFICATIONS 

  • High school diploma or GED required 

  • Retail/customer service experience 

  • Good communication and people skills 

  • Strong computer skills. 

  • Outstanding phone skills 

  • Strong verbal and written communication skills, including spelling and math 

  • Prompt, reliable, and responsible 

  • Willing and able to work a flexible part time schedule that includes weekend hours. 

  • Able to lift 50+ pounds 

 
BENEFITS 

  • Employee Discounts 

  • Sick Time 

APPLY HERE https://www.indeed.com/viewjob?jk=724db6cdcd6675ed&tk=1cr5aovqmb05n803&from=serp&vjs=3