Job Posting: Dock Production Assistant - Good Samaritan Thrift StoreObjective of the Position

The Dock Production Assistant supports the Good Samaritan Thrift Store by accepting, sorting, and preparing incoming donations for warehouse departments while maintaining a clean, safe, and organized dock warehouse environment. This role requires working in a fast-paced setting, delivering excellent customer service, and demonstrating flexibility to handle assigned projects and duties. The position demands attention to detail, organizational skills, the ability to multitask, follow instructions, and work consistently throughout the shift. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential FunctionsProfessionalism

Arrive prepared and dressed for a professional environment, adhering to store dress code policies (appropriate shoes/boots, gloves, weather-appropriate gear for outdoor work).
Maintain good hygiene, presenting a clean and well-groomed appearance.
Use professional language and tone, showing respect for customers, donors, coworkers, and volunteers, even in challenging situations.
Alert supervisors promptly to situations requiring attention (e.g., repairs or supply needs) and escalate decisions beyond authority.
Dock Responsibilities

Accept incoming donation items on the dock, sorting them according to various departments.
Decline donation items not approved by Good Samaritan Thrift Store (a list and description of items will be provided).
Respond promptly to intercom calls to assist customers at the front of the store.
Move and lift furniture items and assist customers with loading purchased merchandise.
Provide customers with appropriate donation receipts.
Greet and assist customers, clients, and donors, treating all with respect and dignity.
Start of Shift/End of Shift Duties

Opening Shift: Clear and sort any donations, cardboard, or other items from the previous day. Ensure signage is up to date and visible. Stock supplies (e.g., donation receipts) for the day.
Closing Shift: Lock and secure the dock and door. Walk through the store to ensure all areas (e.g., bathrooms) are clear of customers.
Ensure donation bins are empty and the back of the store building is clear of donations/trash.
Maintenance and Safety

Keep the dock warehouse clean, orderly, and safe during scheduled shifts.
Break down cardboard boxes for recycling.
Adhere to all building safety requirements and follow procedures for reporting incidents, accidents, or injuries.
Comply with store lifting policies and weight restrictions, handling objects weighing up to 125 lbs or more.
Ensure safe loading/unloading of items for customers.
Additional Responsibilities

Cover for coworkers during breaks, lunches, or absences as needed.
Perform other assigned duties to support store operations.
Empty donation bins as needed.
Teamwork and Communication

Communicate effectively and professionally with supervisors, team members, customers, clients, and donors.
Contribute to the store’s success through strong communication and cooperative teamwork.
Attend work regularly, participate in required meetings and trainings, and maintain minimal absences or tardiness.
May be required to temporarily fill in for positions outside this job description as directed.
May work over 40 hours per week with supervisor approval.
Qualifications

Ability to complete training in dock operations and donation processing.
Strong customer service skills, emphasizing respect and professionalism.
Excellent attention to detail, organizational skills, and ability to multitask.
Ability to follow instructions, set priorities, and work with minimal supervision.
Physical capability to lift, carry, and transport objects weighing up to 125 lbs or more and to move within the facility.
Preferred: High School Diploma or GED; previous warehouse experience or knowledge of thrift store operations.
Working Environment

Work primarily indoors with periodic loading/unloading from outdoors in variable weather conditions.
Operate in a fast-paced store environment with heavy traffic flow.
May occasionally drive, load, and unload the delivery truck.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Requirements

Frequent lifting, carrying, and transporting of objects weighing up to 125 lbs or more.
Mobility within the facility and ability to occasionally drive, load, and unload the delivery truck.
Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
On-the-job training
Paid sick time
Paid time off
Retirement plan
Vision insurance
People with a criminal record are encouraged to apply

Ability to Commute:

Helena, MT 59601 (Required)
Ability to Relocate:

Helena, MT 59601: Relocate before starting work (Preferred)
Work Location: In person

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