**Important Job Details:**


 We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.




+ Provides friendly service to and maintains positive relationships with all internal and external Customers

+ Works in a cooperative spirit to ensure the success of our Company

+ Works in air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.


+ Responsible for opening/closing of the air freight faclities at which they are working.


+ Handles Station AMS and radio communications traffic as needed


+ Checks Cargo information for each flight.


+ Answers Cargo facility telephones


+ Resolve Customer situations by providing Positively Outrageous Service.


+ Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations


+ Responsibilities include greeting and handling Customers in a polite and friendly manner


+ Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments.


+ Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program


+ Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.


+ Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems


+ Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty


+ Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel

+ Responsible for ground security and assuring operations follow security procedures

+ May perform the duties of an Operations Agent. Further information can be found in the Operations Agent PAQ.


Must be able to meet any physical ability requirements listed on this description.


May perform other job duties as directed by Employee’s Leaders.





High School Diploma, GED or equivalent education required.


Must be at least 18 years of age.


Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.




College coursework or degree would be an asset.




Two years of airline/military related work experience in ramp/operations/provisioning functions preferred.


**To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:**

1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations

2 Interference with air navigation

3 Improper transportation of a hazardous material

4 Aircraft piracy

5 Interference with flightcrew members or flight attendants

6 Commission of certain crimes aboard aircraft in flight

7 Carrying a weapon or explosive aboard an aircraft

8 Conveying false information and threats

9 Aircraft piracy outside the special aircraft jurisdiction of the United States

10 Lighting violations involving transporting controlled substances

11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to

established security requirements

12 Destruction of an aircraft or aircraft facility

13 Murder

14 Assault with intent to murder

15 Espionage

16 Sedition

17 Kidnapping or hostage taking

18 Treason

19 Rape or aggravated sexual abuse

20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon

21 Extortion

22 Armed robbery or felony unarmed robbery

23 Distribution of, or intent to distribute, a controlled substance

24 Felony arson

25 A felony involving a threat

26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance;


burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated


assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1 year, or any other crime classified as a felony that the Administrator determines indicates a propensity for

placing contraband aboard an aircraft in return for money

27 Violence at international airports

28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above.


May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.




Must be able to obtain a SIDA badge and meet all local airport requirements.


Must possess a valid state motor vehicle operator's license.




Must be able to lift and move items of 70 pounds and/or more. Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods.


Must be able to carry heavy items up and down jetway stairs.


Must maintain the ability to wear prescribed uniforms.




Must be able to comply with Company attendance standards as described in established guidelines.


Ability to work well with others as part of a team, meet the public, and work under stressful situations.


Must be GSC qualified.


Must comply with DOT drug and alcohol testing program.


Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations.


Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.


Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period.


Must be aware of hazardous situations and be able to handle emergencies as needed.


Able to work under pressure and handle many functions at once with many different offices and/or groups of people.


Must work under tight time constraints to accomplish quick turns of aircraft.


Must possess good written and oral skills.


Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement.


Must be able to effectively communicate verbally by telephone, face to face and public address systems.


Must be able to be alert to moving vehicles or aircraft and use radio equipment.


Must be able to communicate information and instructions verbally or via radio equipment.




Ability to work shift work and/or overtime.


Foreign language skills are desirable, but not required.


Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

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