Position Overview 

Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office and operational Administrative duties. 

Essential Duties & Responsibilities 

  • Maintain all supplies for Office and Facilities needs and Grooming products for associates. 

  • Work with Accounts Payable to make sure all invoices are approved correctly and promptly. 

  • Partner on Shrink Reduction Plan, providing support in upkeep and execution by demonstrating knowledge of shrinkage control and Company regulations on how to handle problems and reporting of violations. 

  • Coordinate the Accessories repair service process through the external vendor. 

  • Coordinate the engraving and embossing services. 

  • Provide support with inventory preparation and execution. 

  • Partner to assess store processes and procedures, ensuring maximum efficiency and effectiveness. Provide suggestions and solutions when appropriate. 

  • Ensure that incoming and outgoing merchandise are processed according to company regulations and standards. 

  • Demonstrate the ability to read and execute transfer documents, shipping documents, alternation documents, inventory count sheets, UPS/FED-EX documents, sales tickets, vendor packing slips, invoices and other support-related documents. 

  • Execute accurate and effective Cash Office processes and ensures Cash Office is complaint on POS audit section. 

  • Responsible for the control and replenishment of supplies as requested by the General and Department Manager. 

  • Demonstrate a true passion and respect for the product. 

  • Exhibit pride through positive demeanor, body language and personal presentation. 

  • Demonstrate professional etiquette through integrity, honesty and respect for others. 

Experience, Skills & Knowledge 

  • Minimum of 2 years of Retail Operations Experience in a support, customer service, or sales capacity 

  • Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. Strong technical skills with the ability to learn new systems easily 

  • Strong time management skills with the ability to multi-task and prioritize effectively 

  • Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company 

  • Collaborative team player willing to partner with and support all departments 

  • Strong communication and interpersonal skills 

  • Must be able to work shift standing and walking and able to lift approx. 20 lbs 

  • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions 

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. 

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